If We Cant Diagnose the Problem -THE LABOR IS FREE!

EXCLUSIONS: Does not apply to material, taxes, parts or unassociated labor.

Our techs are well trained in all forms of Hot tub service and spa repair and we guarantee we will accurately diagnose your issue or Labor is Free for that portion of the work completed. E.g. If we diagnose the pump is bad and we replace that pump - it will resolve the issue or we will remove the pump and replace your old pump and you will not pay a penny labor associated with that swap.

We have a relocation crew just in case you want to move a hot tub or install a new spa.  Our company focus is to repair hot tubs. We fix spas and repair pools. We can also repair saunas, install steam showers, repair tanning beds, and assemble pool tables. Do you want a jack leg to fix the hot tub? or a pro to fix spa? 

My Spa Guy offers service in the Columbia Area.
Call us at 888-My-Spa-Guy.

Would you like your testimonial listed?  We now only accept testimonials via product registration to ensure only paid or registered customers are able to leave feedback.

   

We service, move, install and provide Hot Tub repair, Spas repair, Pools Pump Repair, Sauna Repair, Steam Shower repair, tanning bed repair and Pool table repair.

We have a team of trained technicians to handle just about any repair. We have specialized hot tub and spa equipment to move or relocate hot tubs in a safe manner. Our technicians are able to repair spas quickly and safely. We stock most replacement parts for tanning beds and saunas and can provide Spa Repair 7 days a week.

 

I am having problems with my spa - what can I do?
 

Nothing on the spa operates
1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)
3. If the spa does not respond, contact us.
Pump(s) do not operate
1. Press the “Jets” button on your control panel.
If you hear the pumps trying to operate:
A. Check that all the slice valves are open.
B. Pump may need to be primed.
C. Check that the air controls are open.
If you do not hear anything from the pump, contact us.
Poor jet performance
1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level side).
3. Make sure the jets are open and the air controls are open.
4. Check for dirty filters. Clean if necessary.
Spa not heating
* If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:
1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.

2. Check water set temperature at control panel.

3. Check for dirty filters. Clean if necessary.

4. Check “heat mode” the spa is set in. Spa should be in standard mode.

5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.

6. Check to make sure that the pump is primed and all slice valves are open.

7. Reset power to the spa at GFCI breaker.

8. If spa is still not heating, contact us for service.

GFCI is tripping
The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a miswire. It may be necessary to contact us to come out and correct this issue.

Don't waste your hard earned money away on unprofessional, untrained and improperly equipped spa technicians that don't even have a clue. Since we stock hundreds of parts on each truck and our techs have thousands of hours of hands-on experience; We can typically repair your hot tub or spa in just one trip.

If you just purchased a new OR a used hot tub / spa and want it brought out by trained technicians that care, contact us at 888-My-Spa-Guy

We won't make you feel rushed or un-important. Mention this website and receive 2 free hours of over the phone tech support for your chemical needs with any paid service.

 

That's right - over $150 of free tech support just for telling us where you heard about us.

If you are purchasing a used spa, we will be happy to come out and inspect the spa for quality and longevity or give free phone advice if you promise to hire us to move it for you. With delivery fees as low as $175 per half move, give us a call. you wont regret it.

We are here in Columbia for the long haul.

Call us today at 888-My-Spa-Guy or via EMAIL: service@myspaguy.us with your name and phone number. If requested, you will be called within 8 work hours by our on call technician. Emails without phone numbers will be ignored. Thanks and SINCE our schedule is constantly changing - Please call or use our online interactive scheduling calendar at www.myspaguy.genbook.com

REQUESTING A QUOTE? Please submit photos so we can see what we are dealing with. The fewer surprises we have - the fewer you have for any of the following: Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds

PROVIDING HELP IN ALL OF SOUTH CAROLINA
AND WITHIN 30 MILES OF THE SOUTH CAROLINA BORDER IN THE FOLLOWING STATES:NORTH CAROLINA, VIRGINIA AND GEORGIA (+TENNESSEE (Nashville only))

 

Drop Ship Delivery

 

DO IT YOURSELF:
Are you a do-it-yourselfer and your new spa just needs to be picked up or taken from a truck bed and delivered to your driveway? Call us - we handle all drop-ship delivery requests.
Spa Moves

 

Whether it is a motor, pump, blower, turbo, lighting, filtration, maintenance or other issue you don't want to fool with - give us a call, we are experienced with all major issues of hot tub failure and can even help instruct you on chemical usage.

 

PLEASE VISIT OUR WEBSITE AT www.MySpaGuy.net for additional information regarding our services noted here or visit www.MySpaGuy.us for the most current data.
or call us at 888-My-Spa-Guy

We are currently scheduling appointments via phone at 888-My-Spa-Guy or online via our interactive website calendar at www.MySpaGuy.info

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, and Tanning Beds With techs servicing Columbia, we are available to service a 50 mile radius of Columbia South Carolina, for diagnostic fee of $125 - Which is FREE when we apply it to the repair! (Restrictions: Service must be commenced day Diagnostic Fee is levied or discount does not apply)

If you want us to delivery your new spa from the driveway, we will gladly coordinate and meet the delivery truck to help set your spa up.

 

Includes:
1.Uncrating your spa
2. Inspecting it for damage
(If damaged - we will photograph and document to assist with claim.)
3. Installing it in your preferred location
(Yard, Patio, Balcony, Gazebo, Deck, Indoors, etc.)
4. An explanation oF spas’ operation ... from settings to maintenance
5. Explaining how to properly maintain your hot tub
(From changing filters to preserving the exterior)
6. Follow-UP upon completion to ensure your satisfaction


NO MILEAGE CHARGES in SC

You must advise the tech when scheduling your appointment of the discount or it does not apply.

We are a network of trained technicians devoted to providing high quality professional service.

With techs in every major city in South Carolina- Asheville, Charlotte, Statesville, Winston, Highpoint, NC and Roanoke and Union Hall Virginia

We Maintain current Licenses - Please let us know if you need specific info.

All of our techs maintain certifications and accreditation's from multiple major manufacturers and have training on just about all types of repairs.

Licensed master plumbers and electricians are available to assist on complex jobs. We have licensed Pool and Spa Operators for commercial applications.
We are currently scheduling appointments via phone or online via our interactive website calendar at www.myspaguy.genbook.com

Please submit photos for a quote so we can see what we are dealing with. The fewer surprises we have the fewer you have. Hot tubs, Steam Showers, Saunas, Pools, Tanning Beds With offices in Charleston and Columbia SC as well as Charlotte NC and Roanoke VA, we are available to service the Carolinas, for a discounted Diagnostic Fee with NO MILEAGE CHARGES. Our standard problem diagnostics is $100 per hour for Level 1 Techs and $50 per hour for Level 2 Techs (If a Level 1 tech is onsite and completing Level 2 work - he can reduce the rate so you ONLY pay Level 2 wages - That saves you $50 hourly!

Link to Spa Manufacturers

Arctic Spas Artesian Spas Aruba Spas Baja Spas Barefoot Spas Beachcomber Hot Tubs Bullfrog Spas Cal Spas Caldera Spas Catalina Spas Charisma Spas Clearwater Spas Coast Spas Coleman Spas Coyote Spas Diamante Spas Dimension One Spas

Dolphin Spas Dreammaker Spas Dynasty Spas Emerald Spas Freeflow Spas Great Lakes Spas Gulf Coast Spas H20 Spas Hawkeye Spas Hind Head Hot Tubs Hotsprings Spas Hot Spot Spas Hydro Spa Hydropool Spas Jacuzzi LA Spas Maax Spas Marquis Spas Master Spas

Pacific Spas PDC Spas Pro-Form Softub Solana Spas Spa-N-A-Box Sunbelt Spas Sundance Spas Sunrise Spas Sweetwater Spas Tiger River Spas Viking Spas Vita Spas Weslo

If a link is inoperable please email us.

Water Issues

Symptoms	Cause	Solution
Cloudy water	Excessive organic contaminants or lack of sanitizer	Shock treat with non-chlorine shock and adjust sanitizer level
	Dissolved chemical solids	Use clarifier to help remove small particles
	pH balance or total alkalinity is incorrect	Test total alkalinity and pH. Correct with pH increaser or pH decreaser.
	Calcium too high (hard water)	Use a sequestering agent weekly. Replace some water with softer water.
	Dirty filter	Clean filter with filter cartridge cleaner.
Chalky, white scale deposits	Mineral deposits in water	Use a sequestering agent. Check water balance and adjust as necessary.
Clear green water	High iron or copper content	Use a sequestering agent
Cloudy green water	Low alkalinity level	Use pH increaser
	low sanitizer level	Test sanitizer level, shock with non-chlorine shock
Brown water	High iron or manganese level	Use a sequestering agent
Chlorine odor	Chloramines (combined chlorine level) is high.	Shock with non-chlorine shock
Eye/skin irritation	Organic contaminants, chloramines, or pH out of balance	Shock with non-chlorine shock. Test and adjust pH level.
Foaming	High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants	Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance
Pitting of metal fixtures	pH too low	Test and adjust pH and total alkalinity by adding pH up.
	Total alkalinity too low

SPAS  Artic Spas Glacier Baja Spas Beachcomber Spas Caldera Spas Cal Spas Catalina Spas Coleman Spas Dimension One Spas Emerald Spas Hot Springs Spas Jacuzzi Spas LA Spas Marquis Spas PDC Spas Royal Spas Saratoga Spas Sequoia Spas Sonoma Spas Thermo Spas Sundance Spas Vita Spas

EQUIPMENT Aqua Flo Aqua Temp Baker Hydro Balboa Instruments Gecko Electronics Hydro Quip AO Smith Hayward Pool Products Intermatic Jandy Len Gordon Company TriDelta (Tecmark) Teledyne Larrs Raypak Waterway Products

"NO HEAT AT ALL!" This is very different from "it's getting a little bit warm". It could have the same cause, but a heating element is like a light bulb, it either works or it doesn't. If there's absolutely no heat the first thing to test is the heating element. IS IT GETTING ELECTRICITY? (Hint, if you have a 240v heater, you must test for 240 volts directly at the two terminals of the heater. Testing from one terminal to ground will give a proper reading even if the element is bad).   The element is getting electricity. If the element is getting electricity the next test is an amp test. If you don't know how to perform an amp test "call a qualified spa technician. Generally, a 120v heater should pull 12.5 amps and a 240 volt heater should pull 25 amps. If you're getting proper amperage draw, move on to "it's getting a little bit warm", below. If you're not getting any amperage draw, you have a bad heater element.   A perfect match is not always possible, and some differences are just fine. Some of the acceptable differences are;   Difference in physical length. A shorter element is ok, as long as the other specifications match up. A longer element may not fit the existing housing.   Slight difference in kilowatt rating. A difference in "kw" rating of 1/2kw is perfectly acceptable. Frequently, a 6kw element will be replaced with a 5.5kw element. The two most important things are;   Where the element lugs attach through the heater housing - they must be the same as the one you are placing it with (some unusual or obsolete elements may require a different element along with an adapter). If your heater element is threaded, the picture below should give some guidance on sizing and measuring for replacements.   The voltage rating must be the same. An element rated for 120v only, cannot be used in place of a 240v element, however, an element rated for 240v can generally be use in place of a 120v element

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We are Already Your Spa Guy if You have one of the Following Spas

 

 

 

 

 

 

 

Welcome our Newest Joint Venture Partners

 

 

&      Suntech Tanning of Kingston, Tenn

 

 

Did you know we provide service for spas sold at the following retail stores?

 

       

Please visit the below listed links for valuable information

 

American Association of People With Disabilities
American Chiropractic Association
American Nursery and Landscaping Association
American Physical Therapy Association
America's Top Hot Tubs and Spas
Aquatic Physical Therapy Association
Arthritis Foundation Association of Pool & Spa Professionals
Association of Pool & Spa Professionals
Better Homes & Gardens
Deck & Landscape Deck Industry Association
Family Education Web site
Hearth Patio and Barbecue Association
HGTV 
HotTubWorks.com
Men's Health
National Association of Home Builders
National Sleep Foundation
Pool & Spa Living Magazine
PoolPeopleUSA
Shape Magazine
SplashZoneUSA
Swimming Pool Buyer's Guide
TREX
Woman's Day Gardening & Deck Designs
Women's Sports Foundation

Review MySpaGuy at www.PalmettoBizzBuzz.Com

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Affiliates and Sponsors

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For the do it yourselfer
Rent our spa dolly
delivery equipment

Proudly Serving all of South Carolina with technicians in Charleston & Columbia SC

Technicians Serving
Nashville, Tennessee; Charlotte & Greensboro NC as well as Union Hall and Roanoke Virginia

888-My-Spa-Guy

 

We fix all Brands!

"Recognized as Consistently dependable in the SouthEast."

What good is a Warranty if they won't return calls? MySpaGuy responds to all emails, Text Messages and phone messages within 8 business hours!

Over 20 years experience in Hot Tub, Sauna & Spa Repair

Exceptional

Great Warranty Service

 Posted by NASONCO

 

 These guys are Awesome! I called the manufacturer on Friday and was in my spa on Monday. David was very helpful. Their prices are very fair. I have no complaints. Thanks Dave, I highly recommend you! Thanks, G Nason

Local

Service Maps

 

Charleston SC and Surrounding

 

 

Columbia,  Lexington SC and Surrounding

 

 

There is a $125 Trip Charge for the Below Listed Locales

Greenville SC

 

Statesville NC Hickory NC Gastonia NC Morganton NC

 

 

Union Hall & Roanoke Virginia and all areas surrounding Smith Mountain Lake VA

 

 

Winston Salem to Greensboro NC; North to the Virginia Line

There may be additional fees for areas outside of these service areas but not significant, just enough to cover our costs incurred in going out there. Since our trucks are stocked with most commonly replaced parts, we can typically complete repairs within one trip.

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